CleanHoods TX
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    • Home
    • Services
    • Service Area
    • About
    • Contact
    • Our Work
    • What is NFPA-96?
    • Abilene
    • Breckenridge
    • Brownwood
    • Fort Worth
    • Granbury
    • Midland-Odessa
    • Mineral Wells
    • Weatherford
    • Wichita Falls
CleanHoods TX
Call Now for a FREE Estimate!

  • Home
  • Services
  • Service Area
  • About
  • Contact
  • Our Work
  • What is NFPA-96?
  • Abilene
  • Breckenridge
  • Brownwood
  • Fort Worth
  • Granbury
  • Midland-Odessa
  • Mineral Wells
  • Weatherford
  • Wichita Falls
Call Now for a FREE Estimate!

PRIVACY POLICY

CleanHoods TX
Effective Date: October 12, 2024


CleanHoods TX respects the privacy of our customers, prospective customers, website visitors, and others who communicate or conduct business with us.


This Privacy Policy explains the information we may collect, how we use and protect that information, when information may be shared, and the choices available to you.


1. INFORMATION WE COLLECT

Depending on how you interact with CleanHoods TX, we may collect:


  • Name
  • Business or organization name
  • Business address and service location
  • Email address
  • Telephone and mobile numbers
  • Billing and invoicing information
  • Service requests and job details
  • Appointment and scheduling information
  • Quotes, invoices, payment status, and transaction records
  • Service history
  • Photographs and videos of equipment, commercial kitchen exhaust systems, kitchens, rooftops, and service areas
  • Communications sent by telephone, text message, email, website forms, or other methods
  • Information voluntarily provided when requesting a quote, scheduling service, or communicating with us
  • Website and form-submission information
  • Other information reasonably necessary to provide, document, administer, or collect payment for our services


Payment-card or banking information submitted through a third-party payment processor may be collected, processed, and stored by that provider according to its own terms and privacy practices.

CleanHoods TX may receive transaction information without receiving or retaining complete payment credentials.


2. HOW WE USE INFORMATION

We may use collected information to:


  • Respond to inquiries and quote requests
  • Prepare and deliver quotes and estimates
  • Schedule and perform services
  • Communicate regarding appointments and scheduled work
  • Provide service updates
  • Send quotes, invoices, receipts, payment links, service reports, and related documentation
  • Process and document payments
  • Maintain customer accounts and service histories
  • Prepare After Service Reports and photographic documentation
  • Provide routine-maintenance and service reminders
  • Follow up regarding completed or recommended services
  • Respond to customer questions or service concerns
  • Collect outstanding amounts lawfully owed
  • Improve our services and business operations
  • Maintain quality-control, safety, and compliance-related records
  • Prevent or investigate fraud, misuse, or unlawful activity
  • Protect CleanHoods TX, our customers, and others
  • Comply with applicable legal and regulatory requirements


3. TEXT MESSAGES AND MOBILE COMMUNICATIONS

When you provide a mobile telephone number and consent to receive text messages from CleanHoods TX, we may use text messaging to communicate with you regarding our services.

Messages may include:


  • Quote and estimate communications
  • Appointment confirmations and reminders
  • Scheduling and rescheduling information
  • Service updates
  • Customer-support communications
  • Invoice and payment notifications
  • Payment reminders
  • Routine-maintenance reminders
  • Follow-up communications regarding requested, completed, or recommended services
  • Other communications relating to your relationship with CleanHoods TX


Message frequency varies. Message and data rates may apply.


Consent to receive text messages is not a condition of purchasing services.


To opt out of text messages at any time, reply STOP.


For assistance, reply HELP or contact CleanHoods TX directly.


After opting out, you may receive a final confirmation message. You may continue to receive communications through other appropriate methods when necessary to administer an existing transaction or business relationship.


Mobile information, including mobile telephone numbers and SMS consent information, will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.


Information may be provided to service providers when reasonably necessary to facilitate communications or provide services requested by you.


4. PHOTOGRAPHS AND SERVICE DOCUMENTATION

CleanHoods TX may photograph or otherwise document equipment, commercial kitchen exhaust systems, kitchens, rooftops, work areas, deficiencies, pre-existing conditions, and completed work.


These records may be used for:


  • Before-and-after documentation
  • After Service Reports
  • Customer records
  • Service and maintenance history
  • Quality control
  • Documentation of observed conditions or deficiencies
  • Compliance-related service documentation
  • Insurance or dispute resolution
  • Protection of CleanHoods TX and our customers


We make reasonable efforts to focus service photographs and videos on equipment and work areas rather than individuals or unrelated personal information.


5. HOW INFORMATION MAY BE SHARED

CleanHoods TX does not sell customer personal information.


We may disclose information to service providers when reasonably necessary to operate our business or provide requested services.


These providers may assist with:


  • Customer and job management
  • Scheduling
  • Telephone, email, and text communications
  • Payment processing
  • Accounting and bookkeeping
  • Website hosting and operation
  • Cloud storage
  • Service documentation
  • Business administration
  • Professional services
  • Insurance matters
  • Debt collection or legal services when reasonably necessary


Information may also be disclosed when reasonably necessary to:


  • Comply with applicable law
  • Respond to legal process or governmental requests
  • Enforce agreements
  • Collect amounts lawfully owed
  • Investigate fraud or misuse
  • Protect the rights, safety, or property of CleanHoods TX, our customers, or others


Third-party service providers may maintain their own privacy policies governing their handling of information.


6. THIRD-PARTY SERVICES

CleanHoods TX may use third-party platforms and service providers to operate portions of our business, including:


  • Customer and job management
  • Scheduling
  • Invoicing
  • Payment processing
  • Accounting
  • Communications
  • Website hosting
  • Service documentation
  • Cloud storage


Information submitted through or processed by these services may also be subject to the applicable provider’s terms and privacy practices.


7. WEBSITE DATA, COOKIES, AND ANALYTICS

Our website and the services used to operate it may automatically collect certain technical information, such as:


  • Browser type
  • Device information
  • Approximate location
  • Referring pages
  • Pages visited
  • Similar website-usage information


Cookies and similar technologies may be used to operate the website, understand website usage, improve performance, remember preferences, or support analytics and other website functionality.


Where required or made available, visitors may manage applicable cookie and tracking preferences through the website’s privacy or cookie controls.


8. INFORMATION SECURITY

CleanHoods TX uses reasonable administrative, technical, and organizational measures intended to protect information against unauthorized access, misuse, alteration, loss, or disclosure.


Access to business records is limited as reasonably appropriate for business operations.


However, no internet transmission, electronic communication, or data-storage system can be guaranteed to be completely secure.


9. INFORMATION RETENTION

CleanHoods TX may retain customer, service, financial, photographic, and communication records for as long as reasonably necessary for:


  • Providing services
  • Maintaining service and maintenance histories
  • Customer support
  • Accounting and tax purposes
  • Business administration
  • Insurance purposes
  • Legal or regulatory requirements
  • Collection of outstanding balances
  • Dispute resolution
  • Protection of legitimate business interests


Information may be deleted, anonymized, or otherwise disposed of when it is no longer reasonably necessary to retain it, subject to applicable legal and business requirements.


10. YOUR CHOICES AND REQUESTS

You may contact CleanHoods TX to request that we review or correct inaccurate personal contact information maintained directly by us.


You may also contact us regarding requests concerning your personal information. Requests will be evaluated and handled as required by applicable law.


You may opt out of promotional email communications by following the unsubscribe instructions provided with those communications.


You may opt out of SMS communications by replying STOP.


Opting out of promotional communications does not necessarily prevent CleanHoods TX from sending communications reasonably necessary to administer an existing service, appointment, transaction, invoice, payment matter, safety issue, or other requested business relationship when permitted by law.


11. CHILDREN’S PRIVACY

CleanHoods TX provides commercial services and does not knowingly solicit personal information from children.


12. EXTERNAL LINKS

Our website, messages, or other communications may contain links to third party websites or services.


CleanHoods TX is not responsible for the content, security, or privacy practices of third-party websites or services.


13. CHANGES TO THIS PRIVACY POLICY

CleanHoods TX may update this Privacy Policy periodically to reflect changes in our business practices, services, technology, or applicable requirements.


When material changes are made, the Effective Date shown at the top of this Privacy Policy may be updated.


14. CONTACT US

Questions, concerns, or requests regarding this Privacy Policy may be directed to:


CleanHoods TX

P.O. Box 824
Breckenridge, Texas

privacy@cleanhoodstx.com

(325) 261-9339


Formal legal notices unrelated to privacy matters may be directed to:


legal@cleanhoodstx.com

CleanHoods TX

Commercial Kitchen Exhaust System Cleaning

Breckenridge, TX

Phone: (325) 261-9339

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